[from Diane Groomes, Ass't Chief of Police]
I met with the Office of Unified Communications last Friday and it has been discussed that ALL POLICE RELATED CALLS MUST BE CALLED INTO 911. 311 will now be used for the Mayor's Customer Service Requests [Ed. note - formerly 727-1000].
911 – all police matters – emergency and non emergency - fires, ambulance
311 - all other governmental agency requests/city services – cars towed, streetlights replaced, streets repaired, animal issues, abandoned vehicles, trees trimmed, trash pickups, etc.
DIANE C GROOMES
Assistant Chief of Police
Patrol Services and School Security Bureau
Metropolitan Police Department
801 Shepherd St NW
202 576-6660 office
202-996-3386 pager
[email protected]
What a moronic move. Now 911 will be swamped with people complaining about a party next door or other non-essential, non-emergency, yet still-police-related issues. Are we really going back to the good old days of being put on hold on 911 (NOT made up!)?
Posted by: HB | January 16, 2008 at 04:14 PM
I felt like 311 was great way to call for non-emergency issues that the police needed to be made aware of. I have call 311 numerous time for things that would not feel comfortable calling 911 about.
Posted by: mjbrox | January 16, 2008 at 12:39 PM